The Terms and Conditions of Use shown below (hereinafter referred to as the “Terms and Conditions”) set forth the terms between Sympathy Inc. (hereinafter referred to as the “company”)and users (hereinafter referred to as the “user”) of any services (hereinafter referred to as the”Service”) or features created by Sympathy Inc.

  1. Definitions

The following words and terms shall have the meanings set forth below when they are used in the Terms and Conditions.
1.1. Content(s): information such as text, audio files, music, images, videos, software, programs, computer code, and the like. 
1.2. Content(s): content(s)that may be accessed through the Service. 
1.3. Submitted Content(s): content(s)that Users have submitted, transmitted, or uploaded. 
1.4 User: entity that has authority to use applications and services provided by Sympathy, Inc.
1.5. Company: means the organization legally registered under the name of Sympathy, Inc.
1.6 Service / Services: the totality of services created and provided by Sympathy, Inc.

  1. Agreement to Terms and Conditions

2.1. All Users shall use the Service in accordance with the terms stated in the Terms and Conditions. Users may not use the Service unless they acknowledge and agree to the Terms and Conditions. Such agreement is valid and irrevocable. 
2.2. Minors may use the Service only with consent from their parents or legal guardian. Furthermore, if Users use the Service on behalf of, or for the purposes of a business enterprise, then that business enterprise shall also be deemed to have agreed to the Terms and Conditions. Such agreement is valid and irrevocable. 
2.3. By actually using the Service, Users are deemed to have agreed to the Terms and Conditions. Such agreement is valid and irrevocable. 

  1. Modification of the Terms and Conditions

Sympathy Inc. may modify the Terms and Conditions or Separate Terms and Conditions when the Company deems necessary, without providing prior notice to Users. The modification will become effective once the modified Terms and Conditions or Separate Terms and Conditions are posted on an appropriate location within the website operated by the Company. Users shall be deemed to have granted valid and irrevocable consent to the modified Terms and Conditions or Separate Terms and Conditions by continuing to use the Service. Users shall refer to the Terms and Conditions on a regular basis when using the Service, since a separate notification regarding the modification to Terms and Conditions may not be provided.

  1. Account

4.1. Users, when providing information about him/herself to the Company, shall provide genuine, accurate, and complete information while using the Service, and keep such information up-to-date at all times.
4.2. If Users register a password while using the Service, Users shall exercise due care and responsibility in order for the password not to be used in an unlawful manner. The Company may treat all activities conducted with the password as activities that have been conducted by the holder of the password him/herself.
4.3. Any registered User to the Service may delete his/her account and withdraw from using the Service, at any time.
4.4. The Company may suspend or delete a User’s account without giving prior notice to the User if the Company believes that the User is violating or has violated the Terms and Conditions.
4.5. The Company reserves the right to delete any account that has been inactive for a period of a year or more since its last activation, without any prior notice to the User.
4.6. Users’ rights to use the service shall expire when their account has been deleted for any reason. The account cannot be retrieved even if Users have accidentally deleted their account, and the Company asks Users to be careful when manipulating their account settings.
4.7. Each account in the Service is for the exclusive use and belongs solely to the owner of the account. Users may not transfer or lend their accounts to any third party nor may their accounts be inherited by any third party.

  1. Personal Information

5.1. We will collect personal information under the following circumstances:

5.1.1. When you access certain features or functions in our Services that require personal information.
5.1.2. When you connect and share to a social network through our Services, if you are over the age of 13 years.
5.1.3. When you make an inquiry, provide feedback, or make a complaint via email or our customer support website.

5.2. Personal information we collect include the following content:

5.2.1. An account name and a nickname that the User will have deliberately created.
5.2.2. A strictly confidential password that the User will have deliberately created.

5.3. Informations collected about the User:

5.3.1. Transactional data: We will collect information related to your purchase transactions through the AppStore or Google Play via our Services, including the date and time, the amounts charged and other related transaction details.
5.3.2. Information contained in correspondence. We will collect any information contained in any message between the Company and the User. For example, if you contact us for customer support, we keep a record of that correspondence.
5.3.3. Technical data. We will also collect certain information about how you use our Services and the device that you use to access them, even where you have not created an account or logged in. This might include your geographical location, device information (such as your hardware model, operating system information, unique device identifiers), advertising ID (in apps that display advertising), unique player identifiers such as a transfer/backup ID and key, player ID, player key, access key, the data transmitted by your browser (such as your IP address, time zone settings, access status / HTTP status code, language settings, time zone settings referral source), information about your interactions with the Services, including time- and date-stamped information such as page views, requests, number of sessions, number of downloads, users’ game progress, and game play-related data, length of visit to the Service, keystroke logs, and similar information.
5.3.4. Data which are specific to Services using the internet: Our servers collect and save for an indefinite period of time your device IP address, your User information, your ranks, your collected points within our Services, your friend list or the list of Users that you have blocked.
5.3.5. Your conversations: Every online conversation through a chat that a User might have will be saved during 24h before being definitively deleted from our servers.

  1. How we use your personal information and recipients of your information:

6.1. We will use your information for the purposes listed below either on the basis of:

6.1.1. Performance of your contract with us and the provision of our services to you.
6.1.2. Your consent (where we request it).
6.1.3. Our need to comply with a legal or regulatory obligation.
6.1.4. Our legitimate interests.

6.2. We will use your information for the purposes listed below:

6.2.1. In order to make your experience with Services provided by Sympathy, Inc. the most appropriate and optimized possible in order to allow your a personalized use of our Services which will suit you most.
6.2.2. In order to save basic information in our database so that you don’t have to submit the same basic information each time you want to access the Service.
6.2.3. In order to allow you to access to some functionalities of our Services such as linking social networking services to our applications (if you are 13 or above) or in-app purchases.
6.2.4. In order to enable you to play online with other Users. We will use the provided personal information as well as technical data related to your device (such as user name or language settings) in order to allow you to play with players located in the same country / region.
6.2.5. In order to process and facilitate transactions between us. We will use your information to process transactions and payments, and to collect and recover money owed to us.
6.2.6. In order to provide customer service and support, deal with inquiries or complaints about our Services, and share your information with our Services developers, IT support provider, and payment services provider as necessary to provide the User with a quick and appropriate solution.
6.2.7. In order to send push notifications. To send you push notifications about your use of our Services, our news, events, new Services features, products, or Services that we believe may interest you, provided that we have the requisite permission to do so.
6.2.8. In order to use data analytics to improve our Services, marketing, customer relationships, and User experiences.
6.2.9. In order to protect the rights and property of the Company, our agents, our customers, and others. This will include investigating and deterring against fraudulent, unauthorized, or illegal activity.
6.2.10. In order to enable us to comply with our policies and procedures and enforce our legal rights, or to share your information with our technical and legal advisors, and to comply with laws or respond to lawful requests and legal process, including, for example, complying with a court order or subpoena.

  1. Privacy

7.1. The Company places its highest priority on the privacy of its Users.
7.2. The Company promises to protect the privacy and personal information of its users in accordance with the Sympathy Privacy Policy.
7.3. The Company promises to exercise the utmost care and attention regarding its security measures for the continued security of any and all User information.

  1. Provision of the Service

8.1. Users shall supply the necessary PC, mobile phone device, communication device, operating system, and data connection necessary for using the Service under Users’ own responsibility and at Users’ own expense.
8.2. The Company reserves the right to limit access to the whole or part of the Service depending upon conditions that the Company considers necessary, such as age, identification, current membership status, and the like.
8.3. The Company reserves the right to modify or cease, at the Company’s own discretion, the whole or part of the Service at anytime without any prior notice to the Users.

  1. Advertisements

The Company reserves the right to provide Users with advertisements for the Company or a third party, through the Service. By accepting the Terms and Conditions of Use, Users also agree to the Services’ GDPR compliant Cookie Policy of the Company. Agreement to the Cookie Policy and is revokable directly through Services provided by Sympathy Inc. (mobile applications, websites) or via e-mail contact from to User to the Company.

  1. Contents

10.1. The Company grants Users the non-transferable, non-re-licensable, non-exclusive license to use the Contents provided by the Company, only for the purpose of using the Service.
10.2. Users shall abide by the appropriate conditions when using Contents which are subject to additional fees and periods of use. Notwithstanding situations where phrases such as”Purchase”,”Sales,”and the like appear on the Service screens, the Company shall remain the holder of all intellectual property rights as well as all other rights in the Contents offered to Users by the Company, and such rights shall not be transferred to Users.
10.3. Users shall not use the Contents beyond the scope of the intended use of the Contents in the Service (including but not limited to copying, transmission, reproduction, modification).
10.4. If Users wish to back-up the whole or part of the Submitted Contents, they will need to do so themselves. The Company will not undertake the obligation of backing up any of the Submitted Contents.
10.5. The Service may include functions where multiple users may post, correct, edit, and delete items. In such cases, the User who posted his/her Submitted Contents has to allow other Users to perform any editing in relation to the Submitted Contents.
10.6. Users shall maintain the rights regarding their Submitted Contents just as before, and the Company shall not acquire any rights to such contents. However, if the Submitted Contents are visible, not just to the User’s”friends”but to all the other Users, the User who posts the Submitted Content shall grant the Company a worldwide, non-exclusive, royalty-free license(with the right to sublicense such content to other third parties working together with the Company), for an indefinite period, to use(after modifying such content, if the Company believes it necessary and proper)such content for services and/or promotional purposes.
10.7. The Company may check the details of the Submitted Contents, when the Company believes that the Submitted Contents may violate related laws or provisions set out in the Terms and Conditions. However, the Company is not obligated to conduct such investigations.
10.8. If the Company believes that the User has violated or may violate applicable laws or provisions in the Terms and Conditions related to Submitted Contents, then the Company reserves the right to preclude the User’s use of the Submitted Contents in certain manners, such as deleting the Submitted Content without providing the User with prior notice.

  1. Restrictions

Users shall not engage in the following when using the Service.
11.1. Activities that violate the law, court verdicts, resolutions or orders, or administrative measures that are legally binding.
11.2. Activities that may hinder public order or customs.
11.3. Activities that infringe intellectual property rights, such as copyrights, trademarks and patents, fame, privacy, and all other rights of the Company and/or a third party granted by the law or contract.
11.4. Activities that post or transmit violent or sexual expressions;expressions that lead to discrimination by race, national origin, creed, sex, social status, family origin, etc.;expressions that induce or encourage suicide, self-injury behavior, or drug abuse;or anti-social expressions that include anti-social content and lead to the discomfort of others.
11.5. Activities that lead to the misrepresentation of the Company and/or a third party, or intentionally spread false information.
11.6. Activities such as sending messages indiscriminately to numerous Users(except for those approved by the Company), indiscriminately adding Users as Friends or to Group Chats, or any other activities deemed to be spamming by the Company.
11.7. Activities that exchange the right to use the Contents into cash, property or other economic benefits without Company’s authorization.
11.8. Activities that use the Service for sales, marketing, advertisement, soliciting or other commercial purposes(except for those approved by the Company);use the Service for the purpose of sexual conducts or obscene acts.use the Service for the purpose of meeting a person for sexual encounters.use the Service for the purpose of harassments or libelous attacks against other Users;or use the Service for purposes other than the Service’s true intent.
11.9. Activities that benefit or collaborate with anti-social groups.
11.10. Activities that are related to religious activities or invitations to certain religious groups.
11.11. Activities that illegally or improperly lead to the collection, disclosure, or provision of other’s personal information, registered information, user history, or the like.
11.12. Activities that interfere with the servers and/or network systems of the Service;that abuse the Service by means of BOTs, cheat tools, or other technical measures;that deliberately use defects of the Service;that make unreasonable inquires and/or undue claims such as repeatedly asking the same question beyond the necessity, and that interfere with the Company’s operation of the Service or Users’use of the Service.
11.13. Activities that aid or encourage any activity stated in Clauses 1 to 15 above.
11.14. Other activities that are deemed by the Company to be inappropriate.

  1. User Responsibility

12.1. Users shall use this Service at his/her own risk, and shall bear all responsibility for actions carried out and their results upon this Service.
12.2. The Company may take measures that the Company considers necessary and appropriate, if the Company acknowledges that a User is using the service in a way which violates the Terms and Conditions. However, the Company shall not be responsible for correcting or preventing such violation towards Users or others.
12.3. In the case where the Company has suffered loss/damage or has been charged an expense(including but not limited to lawyer’s fees)directly or indirectly(including but not limited to cases where the Company has been sued for damages by a third party)due to the User violating applicable laws or the Terms and Conditions while using the Service, the User shall immediately compensate the Company upon its request.

  1. The Company’s Exemption of Liability

13.1. The Company does not expressly or impliedly guarantee that the Service (including the Contents) are free from de facto or legal flaws (including but not limited to stability, reliability, accuracy, integrity, effectiveness, fitness for certain purposes, security-related faults, errors, bugs, or infringements of rights). The Company shall not be responsible for providing the Service without such defects.
13.2. The Company shall not be responsible for any damages inflicted upon Users in relation to the use of the Service. However, if the agreement(including but not limited to the Terms and Conditions)between the Company and Users regarding the Service shall be deemed as a consumer contract under the Consumer Contract Law in Japan, then this exemption clause shall not be applied.
13.3. Notwithstanding the condition stated in clause 11.2 above, the Company shall not be responsible for any indirect, special, incidental, consequential or punitive damages(including but not limited to such damages that the Company or Users predicted or could have predicted)with respect to the Company’s contractual default or act of tort due to the Company’s negligence(except for gross negligence). The compensation for ordinary damages in respect to the Company’s contractual default or act of tort due to the Company’s negligence(except for gross negligence)shall be limited to the total amount of received fees from the User in the particular calendar month in which such damages occurred.

  1. Notification and Contact

14.1.When the Company notifies or contacts Users regarding the Service, the Company may use a method that the Company considers appropriate, such as posting on the website operated by the Company.
14.2.When Users notifies or contacts the Company in regard to the Service, Users shall use the customer inquiry form available on the website operated by the company or other means designated by the Company.

15.Governing Law and Jurisdiction

Where the Company has provided Users with a translation of the Japanese language version of the Terms and Conditions(hereinafter referred to as”Japanese Version”), the Japanese Version will govern the relationship between Users and the Company.In the event of a contradiction between the Japanese Version and a translation, the provisions in the Japanese Version shall take precedence over any other translation.These Terms and Conditions will be governed by the laws of Japan.Conflicts that arise from the Service or conflicts between Users and the Company related to the Service will be governed primarily under the exclusive jurisdiction of the District Court of Tokyo or the Tokyo Summary Court.


Last updated on May 27, 2019